1. Overview

At Zivyaa HealthTech Solutions Private Limited, we strive to ensure that our customers are satisfied with our SaaS products. However, if you are not entirely satisfied with your subscription, we are here to help. This policy outlines our guidelines for refunds and cancellations.

2. Cancellation Policy

You can cancel your Zivyaa subscription at any time. If you cancel your subscription, the cancellation will take effect at the end of your current paid term. We do not provide prorated refunds for mid-term cancellations. Your account will remain active until the end of the billing cycle.

3. Refund Eligibility

Refunds are generally not provided for our digital services and software subscriptions once access has been granted and the service is deemed operational. However, exceptions may be made under the following circumstances:

You were charged in error (e.g., duplicate billing).
The software experiences prolonged downtime or critical failures that prevent usage, and our support team cannot resolve the issue within a reasonable timeframe.
Within the first 7 days of your initial subscription (if a specific money-back guarantee was offered at the time of purchase).

4. Requesting a Refund

To request a refund, please contact our support team at support@zivyaa.co.in with your account details and the reason for your request. All refund requests are reviewed on a case-by-case basis.

5. Processing Time

If your refund request is approved, we will initiate a refund to your original method of payment (credit card, UPI, etc.). You will receive the credit within 5-7 business days, depending on your card issuer's or bank's policies.

6. Contact Support

For any questions regarding refunds or cancellations, please reach out to our support team:

Email: support@zivyaa.co.in
Support: team@zivyaa.co.in