This document covers the Zivyaa software platform — the patient app and the logins used by clinics, hospitals, labs and pharmacies. For the zivyaa.co.in website itself, see the Website Terms of Use.

1. Agreement

These terms are between you and ZIVYAA HEALTHTECH SOLUTIONS PRIVATE LIMITED ("Zivyaa"). By using the Zivyaa platform you agree to them. If you use it for a Facility, you confirm you are authorised to accept them for that Facility. How we handle personal data is set out in the Platform Privacy Policy.

2. What Zivyaa is, and is not

Zivyaa is software. It is not a healthcare provider and does not give medical advice. Diagnosis, prescribing, dispensing and reporting are the decisions of the qualified professional using it.

Medicine information, warnings, suggested advice lines and diagnosis suggestions are aids to that professional's judgement, not a substitute for it. Part of this information is still under review by qualified pharmacists and doctors and is marked as such.

3. Accounts

Keep your password and one-time codes to yourself.
Each person must use their own login. Actions are recorded against the account that performed them.
A Facility is responsible for who it gives access to and for removing access when someone leaves.

4. Facility responsibilities

A Facility using Zivyaa must:

hold every licence and registration its work requires (clinical establishment, drug licence, lab accreditation where applicable);
enter prices, stock, tax details and clinical information correctly;
obtain any consent the law requires from its patients;
use patient data only for their care and lawful purposes.

5. Patient responsibilities

Give correct details. Tell your doctor about allergies and medicines you take. Do not share another person's records without their permission.

6. Data

A Facility's records belong to that Facility and its patients. We use them only to provide the service, as the Platform Privacy Policy explains. A Facility may export its data. Medical records are kept for the periods the law requires, even after a subscription ends.

7. Fees and subscription

Facilities pay the fees shown for their plan. Some features (for example AI features) may be sold as add-ons with a free limit.

We will warn you before a subscription ends. If it lapses, the software becomes read-only until it is renewed. Your records are not deleted.

8. Acceptable use

Do not:

try to access another Facility's or person's data;
test the security of the platform without our written permission;
upload unlawful content;
resell the service;
use it to sell banned or unlicensed medicines.

9. Availability

We work to keep Zivyaa available and back it up regularly, but we do not promise it will never be interrupted. We will tell you about planned maintenance in advance where we can.

10. Liability

To the extent the law allows, our total liability for any claim is limited to the fees the Facility paid us in the 12 months before the claim. We are not liable for clinical decisions made by users, or for losses caused by incorrect data entered by users.

11. Suspension and ending

We may suspend an account that breaks these terms or puts others at risk. A Facility may stop using Zivyaa at any time and ask for an export of its data.

12. Law and disputes

These terms are governed by the laws of India. Courts at Gorakhpur, Uttar Pradesh have jurisdiction.

13. Contact

Arjun Singh, Grievance Officer
ZIVYAA HEALTHTECH SOLUTIONS PRIVATE LIMITED
Email: contact@zivyaa.co.in · Phone: +91 87562 85739
Gorakhpur, Uttar Pradesh 273016, India

Platform Terms of Use